Frequently Asked Questions

Is the car wash safe for my vehicle?

Absolutely! We use only the best of the best when it comes to equipment and products. We also have a full-time maintenance crew that keeps everything running at its prime. However, please use care with modified vehicles and aftermarket accessories. Please see an attendant if you have any questions or concerns.

 

Is it really better to wash my car at Nappa Car Wash?

Our state-of-the art wash process is the one of the most efficient systems in the country. Our multi-million dollar investment in the most efficient equipment is a true test to our commitment to the environment.

Nappa Car Wash offers significant advantages over washing your car at home. Our car wash applies special chemicals that clean dust, residues, and offer added protection. Most importantly, Nappa Car Wash save time, money, and resources in a variety of packages to fit your budget. Additonally, our monthly plans give you convenient access to the best we offer.

 

Why Is Nappa Car Wash safe for the environment?

Nappa Car Wash uses cleaning ingredients that are environmentally friendly and mostly bio-degradable (the chemicals naturally dissolve into the environment). Because we control the flow rate and the water pressure, we use far less water per car than washing at home.

Yes, washing your car in a professional car wash is the best way to conserve water and protect the environment. By using state-of-the-art equipment and design practices. This results in significant water savings over traditional at-home car washes or hand washing.

When you wash your vehicle at home it can be damaging to the environment. You’ll probably use too much water and, along with all of the soaps, cleaners, road grime, oil and other contaminants, the polluted water soaks into the ground and runs into the storm drain system.

What is Nappa spot free rinse?

Nappa Car Wash incorporates state of the art water purification (reverse osmosis) systems in every wash. The purification system removes 99% of the minerals and impurities that would leave water stains on your vehicle in a normal wash! With our spot free rinse—even when water remains on your vehicle after the wash—your vehicle will dry spot free.

How often should I wash my car?

That depends. Plenty of factors determine the frequency of your car washes. Road conditions, driving wear and tear and weather all play a role. Where you drive - in town or on country roads, or if your car is subject to scrutiny. In general, we recommend washing 4 times a month to keep keep your car looking like new and to retain its value.

Will an application of surface protectant actually make a difference?

Research and development has led to the creation of protectants and shining products that are far better for your paint then traditional wax applications. Products like Rain-X®, Zep's Triple Foam, and Extreme Shine will protect your vehicle against all types of weather conditions. We recommend regular application of one or more of these products to help maintain your vehicle.

Is it safe to wash my vehicle when it's cold outside?

As we all know, water freezes at 32 degrees. Anytime the temperature falls below this you run the risk of things freezing. But, there are a few simple things you can do to help prevent freezing when it’s cold. First, spray lock deicer in your locks after you exit the wash. Second, put your key in every lock and turn it back and forth a number of times. This helps to displace any water that might be present. Third, take the time to dry off your door jambs.

Are you open during the extreme cold in the winter?

Yes. We rarely close. In fact, winter is our busiest time of the year. We heat our water and use warm air in our dryers, so the temperature inside our wash is usually in the 80-degree range. Outside, we have floor heat in most of our customer areas. This special tubing under the concrete helps melt snow and ice.

Are the vacuums free?

Yes! The powerful vacuums at Nappa Car Wash are always free with the purchase of any wash. Members are welcome to use the vacuums whether they wash the exterior of their vehicle or not.

Do I get a quality wash when you’re really busy?

The technology we use allows us to give you the same quality of car wash, regardless of how busy we are.

What forms of payment do you accept?

We accept all major credit cards as well as cash transactions. Our attendant will assist you with your wash selections and payment options. Membership plans are credit/debit only. If you've purchased one of our plans, your ID tag will be read by our equipment and you can just surf through our car wash.

Do you have gift cards?

Yes! These can be purchased at the drive up kiosk or in the cashier lobby. As always, we offer a 100% Satisfaction Guarantee!

How can I cancel my membership plan online?

You may discontinue your membership 7 days before your anniversary bill date by stopping in our cashier lobby. There are no refunds for partial periods.