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Nappa Car Wash Privacy Policy Last Updated: 07/07/2026 Nappa Car Wash & Oil Change (“Nappa,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you: Visit our website or mobile application Purchase or maintain a wash membership or service Use our car wash or oil change services Participate in promotions, loyalty programs, or marketing campaigns Interact with us at any of our physical locations Consent to receive transactional and marketing communications is obtained when enrolling in a membership through the mobile app or onsite via an attendant or a physical signup form. 1. INFORMATION WE COLLECT We may collect the following categories of information: A. Personal Information You Provide Name, email address, phone number Billing and payment information Vehicle details (make, model, license plate) Membership and transaction history B. Automatically Collected Information IP address, browser type, device information Website usage data (cookies, analytics) Mobile app usage data C. Location & Operational Data License Plate Recognition (LPR) data Vehicle images captured at wash entry D. Payment Information Payments are processed via third-party processors (e.g., Stripe) We do not store full credit card numbers on our systems 2. LICENSE PLATE RECOGNITION (LPR) Nappa locations may use LPR technology to: Identify registered vehicles tied to memberships Enable seamless, hands-free entry Prevent fraud and misuse We: Use LPR data only for operational and security purposes Do not use LPR for marketing profiling Do not collect biometric identifiers (e.g., facial recognition) 3. HOW WE USE INFORMATION We use collected data to: Provide and manage memberships and services Process transactions and billing Authenticate customers and vehicles Improve operations and customer experience Communicate with customers (billing, updates, promotions) Administer marketing campaigns and loyalty programs Detect and prevent fraud Comply with legal obligations 4. PAYMENT PROCESSING All payments are processed through secure third-party providers (e.g., Stripe). Nappa does not store full payment card details Payment providers maintain PCI-DSS compliance Transactions are encrypted and secured 5. TEXT MESSAGING & COMMUNICATIONS If you opt in: You may receive SMS or app notifications Message frequency varies Standard message/data rates may apply You may opt out at any time: Reply STOP to SMS Adjust settings in your account No mobile information will be shared with third party/affiliates for marketing or promotional purposes. 6. COOKIES & TRACKING TECHNOLOGIES We use cookies and similar technologies to: Operate and improve our website Analyze traffic and usage patterns Personalize user experience We may use third-party analytics tools (e.g., Google Analytics). You can control cookies through browser settings, though some features may be affected. 7. HOW WE SHARE INFORMATION We may share information with: Payment processors (e.g., Stripe) POS and membership systems (e.g., AMP) Cloud hosting providers Marketing and SMS vendors Analytics providers Customer support platforms Fraud prevention services Legal and regulatory authorities We do not sell personal information for monetary gain. No mobile information will be shared with third party/affiliates for marketing or promotional purposes. 8. DATA RETENTION We retain information: While your membership is active For a reasonable period after cancellation As required by law, accounting, or fraud-prevention needs LPR data is retained only as long as necessary for operations and security. 9. DATA SECURITY We implement: Administrative safeguards Technical protections (encryption, secure servers) Physical security measures However, no system is 100% secure. 10. YOUR RIGHTS & CHOICES You may have the right to: Access your personal data Request correction Request deletion Opt out of certain data uses To make a request: ncwprivacy@nappacarwash.com We may verify your identity before fulfilling requests. 11. MARKETING & OPT-OUT You may: Unsubscribe from emails via link Opt out of SMS by replying STOP Adjust marketing preferences in your account 12. CHILDREN’S PRIVACY Our services are not directed to children under 13, and we do not knowingly collect their personal data. 13. THIRD-PARTY LINKS Our website or app may contain links to third-party sites. We are not responsible for their privacy practices. 14. BUSINESS TRANSFERS In the event of: Sale Merger Acquisition Customer data may be transferred as part of business assets. 15. CHANGES TO THIS POLICY We may update this Privacy Policy periodically. Updates will be posted on our website “Last Updated” date will be revised 16. CONTACT INFORMATION Nappa Car Wash 1150 W. Wisconsin Ave 773-599-6077 ncwprivacy@nappacarwash.com