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Terms and Conditions Nappa Car Wash Effective Date: 07/07/2026 These Terms and Conditions (“Terms”) govern your purchase of services, membership enrollment, and use of Nappa Car Wash (“Nappa,” “Company,” “we,” “our,” or “us”). By purchasing a wash, enrolling in a membership, or using our services, you agree to these Terms. If you do not agree to these Terms, please do not purchase or use our services. 1. Services Nappa Car Wash offers single wash packages, unlimited wash memberships, prepaid plans, promotions, and related services depending on location. Services, pricing, operating hours, wash packages, and availability may vary by location and may be changed at any time. We reserve the right to close temporarily due to weather, maintenance, equipment issues, holidays, staffing shortages, or other circumstances beyond our control. 2. Unlimited Membership Plans Unlimited memberships are monthly recurring plans that allow one registered vehicle to receive washes subject to plan level and location participation. Membership benefits apply only to the enrolled vehicle associated with the account. Memberships are not allowed to be shared. One membership plan per vehicle. One wash per day. Violations will result in automatic termination of membership with no refund and permanent ban from Nappa Car Wash locations. 3. Billing and Auto-Renewal By enrolling in a monthly membership, you authorize Nappa to charge your designated payment method each month until canceled. Billing typically occurs on the original signup date each month. If the date does not occur in a given month, billing may occur on the nearest available date. Failed or declined payments may result in suspension or cancellation of membership access. 4. Cancellation Policy Memberships may be canceled at any time by: Visiting a Nappa location Calling customer support Using the mobile app (if available) Submitting a request through our website Cancellation requests must be received at least 7 days before the next billing date to avoid the next charge. No partial month refunds will be issued after billing has processed. 5. Refund Policy All wash sales are final. Membership charges are non-refundable once processed, except where required by law or approved at Nappa’s sole discretion. Unused washes or partially used membership periods are not eligible for refunds or credits. 6. Text Messages and Email Communications When signing up for a wash package, membership, promotion, or account, you may provide consent to receive transactional and marketing communications via SMS and email. Transactional messages may include: Billing notices Account updates Membership reminders Service alerts Appointment confirmations Marketing messages may include: Promotions Discounts New service announcements Seasonal offers Consent to receive marketing messages is not a condition of purchase. You may opt out of SMS marketing at any time by replying STOP. Message and data rates may apply. 7. Promotions Promotional offers are subject to expiration dates, availability, and participating locations. Promotions may not be combined unless expressly stated. Nappa reserves the right to modify or cancel promotions at any time. 8. Vehicle Eligibility and Use at Your Own Risk Customers are responsible for ensuring their vehicle is safe and suitable for automated wash systems. Do not use the wash if your vehicle has: Loose trim Broken mirrors Non-secure accessories Existing body damage Oversized tires or modifications Roof cargo Trailer hitches causing clearance issues Nappa is not responsible for damage resulting from pre-existing conditions, loose parts, aftermarket accessories, improper vehicle operation, or failure to follow staff instructions. 9. Limitation of Liability To the fullest extent permitted by law, Nappa shall not be liable for indirect, incidental, or consequential damages arising from use of our services. Our maximum liability for any claim shall not exceed the amount paid by the customer for the specific service in dispute. 10. Damage Claims Any damage claim must be reported to onsite management before leaving the premises or within 24 hours of service. Claims may require inspection, photographs, and review of surveillance footage. Failure to report promptly may result in denial of the claim. 11. Account Accuracy Customers are responsible for maintaining accurate contact and payment information. Nappa is not responsible for failed notices or billing issues caused by outdated customer information. 12. Privacy Customer information is handled in accordance with the Nappa Privacy Policy. 13. Changes to Terms Nappa may update these Terms at any time. Updated Terms become effective when posted online or at participating locations. Continued use of services after updates constitutes acceptance. 14. Contact Us Nappa Car Wash 1150 W. Wisconsin Ave 773-599-6077 ncwprivacy@nappacarwash.com